WELIO

Telemedicine

Welio is a telemedicine platform developed by TechTIQ Inc. that enables doctors and patients to connect through video calls, chat, and messaging.

The system includes both mobile and web applications, allowing users to manage appointments, communicate in real time, and access medical information in one centralized platform.

By leveraging mobile technology, the platform improves accessibility to healthcare services, enhances user experience, and helps the client increase engagement and business growth.

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What The Client Required

The client needed a mobile application that could connect doctors and patients through real-time communication while also supporting appointment scheduling, data sharing, and healthcare updates. The system had to act as a digital assistant, providing a smooth and secure experience for both patients and healthcare providers.

In addition, the platform required advanced features such as clinic management, video consultation, secure access to medical records, and real-time communication tools, while ensuring compliance with healthcare standards.

  • Doctor and patient account registration
  • Clinic and admin management system
  • Appointment scheduling and calendar management
  • Video consultation via web and mobile applications
  • Real-time chat and messaging (text, image, video, voice)
  • OTP authentication via SMS
  • Medical records and prescription management
  • Secure payment gateway integration
  • HIPAA-compliant system
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Our Technologies

TechTIQ Inc. maintained regular internal discussions to better understand and manage client requirements. The team continuously improved product quality through ongoing evaluation and by applying modern technologies in the development process.

For the Welio project, a structured approach was used to select the most suitable technologies, ensuring scalability, reliability, and long-term support.

01

Defining project requirements

02

Studying the market

03

Evaluating technology options

04

Considering community support and active development

05

Comparing alternative solutions

06

Planning for future scalability

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The following technologies were selected and used for the Welio application:

  • Swift (iOS)
  • .NET (backend)
  • Twilio (SMS service)
  • Native Android
  • Microsoft Azure
  • E-payment gateway integration
  • SQL Server
  • Push Notification
  • Twilio (video call)
  • Firebase (real-time messaging)

Challenges

  • The system needed to handle a high volume of multimedia data from users on a daily basis
  • Strict compliance with healthcare regulations (HIPAA) increased system complexity
  • The mobile application required extensive customization to meet user expectations
  • Replacing the legacy video call system (Skype for Business) required careful integration
  • The authentication process in the legacy system was overly complex and needed simplification
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Solutions

  • Replaced the legacy video call system with Twilio to improve performance and reliability
  • Simplified login and registration processes to enhance user experience
  • Developed real-time chat and messaging features for seamless communication
  • Implemented asynchronous messaging to support flexible interactions
  • Followed Microsoft guidelines to ensure compliance with healthcare regulations

Reporting

Saigon Technology

TechTIQ Inc. maintained consistent communication through daily internal meetings and progress updates. In addition, bi-weekly review sessions were held with the client to present progress, gather feedback, and ensure alignment throughout the project.

Building A Team

To successfully deliver the Welio project, TechTIQ Inc. built a strong and capable team with clearly defined roles and responsibilities. Each team member was selected based on the required skills and experience to ensure effective execution across all stages of development.

The team also focused on clear communication and alignment with project goals. Expectations for timelines and deliverables were well defined, helping ensure smooth collaboration and consistent progress throughout the project.

The team carefully analyzed business goals, project scope, technology needs, timelines, and budget to ensure a clear understanding before development began

Different stakeholders were involved throughout the project to ensure alignment, gather feedback, and support better decision-making

TechTIQ Inc. used project management tools, online discussion platforms, and video conferencing to improve team collaboration and communication

Agile practices such as Scrum and Kanban were applied to support continuous improvement, flexibility, and faster delivery

The team clearly defined project scope and goals, managed risks, and continuously tracked progress to ensure timely delivery

Regular reporting and communication helped maintain transparency and alignment between the team and the client

AdvantagesPartnering With TechTIQ Inc.

At TechTIQ Inc., we focus on delivering customized solutions tailored to each client’s needs, with strong expertise in mobile and healthcare application development. Our team is committed to providing high-quality service, reliable support, and cost-effective solutions, helping clients achieve long-term business growth.

Improved Cost Efficiency
A well-structured development approach helps improve cost forecasting and resource allocation, leading to better project performance and productivity.

High ROI Delivery
With a proven methodology, TechTIQ Inc. ensures efficient development processes that maximize return on investment for clients.

Agile and Flexible Development
The use of Agile methodology allows quick adjustments and continuous improvements, helping clients enhance their technical capabilities faster.

Faster Time to Market
A dedicated development team enables faster product development, shorter timelines, and quicker deployment.

Focus on Core Business
By handling all technical aspects, TechTIQ Inc. allows clients to focus on growing their business without worrying about system complexity.

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